This programme is not designed to turn everyone in your organisation into out and out salespeople.

It is about getting all your customer-facing staff to think customer, to develop and use behaviours that generate customer loyalty and to understand the concept of customer needs and how to recognise them.

This programme focuses on how solving problems, going the extra mile, spotting additional needs, and making the customer feel valued create that winning customer experience.

Living Sales^® is about everyone in the organisation recognising the value that they contribute and how they can enhance the customer experience to the benefit of both the brand and the customer.

Who should attend?

A course for non-salespeople who come into contact with customers. Whether you are the first point of customer contact through reception, working in customer service, dealing with invoice queries, delivering goods to the customer or any other customer touch-point, this is the course for you.