Many small negotiations happen 'on the hoof'. In situations like this all you have to fall back upon is your behavioural capability supported by a few seconds planning! How you handle the interaction could make all the difference!

Skilled negotiators implement well. Why? Because during the negotiation they use skilled behaviours to ensure all parties fully understand what is being agreed to throughout the process.

Skilled negotiators tend to maintain a 'warm' climate throughout the negotiation. This is greatly helped by having the capability of saying 'No' without actually having to say it!

Negotiation climate is also maintained by the several uses of 'Common Ground', in addition using Common ground as a potential bargaining tool if necessary.

At the heart of their skill repertoire lies the Conditional Proposal; when it comes to bargaining this is more of an ethos than just behaviour and is a big differentiator between skilled and average performers.

The course will involve two major role-plays where delegates will be observed live and they will have the opportunity to compare their personal behavioural data against the researched skill model, as well as benefit from personal feedback from the trainers.

Who should attend?

Anyone already involved in negotiation. Very senior managers have attended this course, as have those new to formal negotiation. They have all been from a myriad of backgrounds and they all found it beneficial.